CNC Field Service Technician

Chicago, IL

Essential Duties and Responsibilities:

  • This position requires 100% domestic travel. Candidates should be comfortable working from home and traveling to clients throughout the USA on a daily or weekly basis.
  • The Field Service Technician performs a variety of duties, including, but not limited to, the following:- Installation and Commissioning of new Heller CNC machining centers.- Provide troubleshooting and mechanical and electrical repair of mechatronic systems found on Heller CNC machining centers.- Provide professional technical support via phone or email to clients.- Analyze in detail complex mechanical and electrical machine and automation components for failure modes.- Support the transportation of tooling and spare parts to customer site.
    • Discuss and diagnose issues onsite with customer
    • Request spare parts through Aftermarket Sales group
    • Thoroughly document repairs on service reports
    • Track and document expenses on expense reports

Supervisory Responsibilities:

  • None

Process Owner Responsibilities:

  • None

Education and Experience:

  • Minimum 2-year degree. Combination business and technical degree preferred
  • At least 5 years hands-on experience with heavy metal removal product lines and processes.

Job Knowledge, Skills, and Abilities:

  • Thorough understanding of electrical and mechanical systems commonly used on 3 and 5 axis milling machining centers with Fanuc 31i or Siemens 840D PL & SL controls.- Linear rails and carriages

    • Ballscrew drives

    • Servo motors

    • External absolute measuring system

    • Automatic tool magazine and tool changer

    • Automatic pallet changer- Manual and Automatic workpiece loading

    • Spindle machining units

    • Servo amplifiers and closed loop systems

    • 480VAC and 24VDC electrical systems

    • Pneumatic Systems

    • Hydraulic Systems

    • Lubrication Systems

    • Coolant Systems (flood and mist)

  • Ability to conduct root cause analysis and create thorough and detailed service reports and records.

  • Professionalism while taking on challenging situations.

  • Ownership in meeting client goals.

  • Must have excellent planning and time management skills

  • Ability to read and interpret blueprints.

  • Must have complete set of own tools appropriate to complete any required repairs. Heller specific special tools will be provided.

  • Communicate effectively with customer maintenance techs, customer plant engineers and management.

  • Microsoft Office Product application capability (specifically Outlook, Word, Excel, and PowerPoint)

Training Requirements:

  • General Safety
  • ISO 9001 Quality System Awareness
  • ISO 14001 Environmental Awareness
  • Lockout/Tagout
  • Heller Network
  • New Field Service Technicians will job-shadow long tenured colleagues as part of their initial training.
  • Assembly and Commissioning of machine within the USA or abroad.
  • Training in Germany by Heller Academy trainers.
  • Field Service Technicians are supported by staff that consist of former Field Service Technicians and a team that regularly interacts with customers.

Physical Demands:

  • Physical exertion required.
  • Regularly required to sit, stand, walk, bend and move about the facility.

Personal Protective Equipment:

  • Safety glasses may be required while performing specific tasks.
  • Hearing protection may be required while performing specific tasks.
  • Steel toe safety shoes may be required while performing specific tasks

Work Environment:

  • Works in both office and plant environment.

Will be required to perform other duties as requested, directed, or assigned.

You should be proficient in:

  • Electrical Troubleshooting Skills
  • Hydraulics Experience
  • Troubleshooting Industrial Automation Equipment
  • Troubleshooting CNC Machines
  • Experience in a Manufacturing Environment